Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website at https://rentpromise.co.uk ("Website"), owned and operated by RentPromise Ltd. ("RentPromise", "we", "us", "our"). By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Services

RentPromise provides an online platform that facilitates communication between landlords and tenants, including property listings, rental agreements, payments, and maintenance requests ("Services"). We are not a party to any rental or other agreement between users.

User Accounts

To use certain features of the Services, you must register for an account. You must provide accurate and complete information and keep your account information updated. You are solely responsible for the activity that occurs on your account.

User Responsibilities

You agree to use the Website and Services in compliance with all applicable laws and regulations. You will not use the Services for any illegal or unauthorised purpose. In particular, but without limitation, you agree not to:

Upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

Harm or attempt to harm minors in any way;

Upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

Impersonate any person or entity, including, but not limited to, a RentPromise official, or falsely state or otherwise misrepresent your affiliation with a person or entity;

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Website;

Upload, post, email, or otherwise transmit any content that you do not have a right to transmit;

Upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;

Intentionally or unintentionally violate any applicable local, state, national or international law.

Limitation of Liability

To the extent permitted by law, RentPromise, its directors, employees, partners, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services.

Termination

RentPromise reserves the right, without notice and in our sole discretion, to terminate your license to use the Services, and to block or prevent your future access to and use of the Services.

Dispute Resolution

If you have any dispute with us, you agree that before taking any formal action, you will contact us at [email] and provide a brief, written description of the dispute and your contact information. We will have 30 days to respond to your communication, in which we will attempt to resolve the dispute.

Changes to Terms and Conditions

We may modify these Terms at any time. If we do so, we'll make it known on the Website. It's important that you review the Terms whenever we update them. If you continue to use the Services after we've posted updated Terms, you're agreeing to be bound by the updated Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Contact Information

If you have any questions about these Terms, please contact us at [email protected]

Last Updated: July 17, 2023

By using our Services, you are agreeing to these terms. Please read them carefully.