What they repair
- Internal fixtures, fittings and decoration.
- Plumbing, heating and electrical faults arising during the term.
- Damage caused by occupants, accidental or otherwise.
- Kitchen and bathroom repairs.
- Doors, windows and internal joinery.
- Anything arising from the property being occupied.
What remains yours
The structure of the building and anything that fails through age rather than use. A roof that needs replacing, a boiler at the end of its service life, subsidence, or a rewire because the installation has reached the end of its useful life. These are ownership costs and they would be yours whoever occupied the property.
Where a repair sits in between
Some repairs are genuinely arguable. A boiler that fails at eight years old could be age or could be misuse. Where it is not clear-cut, we establish which side it falls on with the government body and tell you before any work happens. You will not receive a bill for something you were not told about first.
How a repair actually gets dealt with
The occupant reports it to the government body, who arrange and pay for the work through their own contractors. You are not contacted, you do not approve anything and you do not see an invoice. Where a repair touches something on your side of the line, we come to you before it proceeds.
Will I know what has been done?
You will not receive a report on every changed washer, and most landlords would not want one. We keep you informed of anything significant, anything structural, and anything that affects the condition of the property against the inventory. You can also ask us at any point.
